Terms And Conditions

2.2. Payment Security: The Client agrees to provide a valid credit card or direct debit mandate on file prior to the move. Ultimove is authorized to charge this card for the final balance immediately upon completion of the job.

2.3. Additional Costs: Extra time beyond the original estimate, specialty item surcharges, toll roads, or parking fines (resulting from a lack of legal parking at the Client’s locations) will be added to the final invoice.

2.4. Hourly Rate Billing: All hourly rate jobs are billed in strict 30-minute increments. Time calculations for completed work are final and not subject to discussion, negotiation, or dispute upon completion of the service.

2.5. Late Payments & Debt Collection: All invoices must be paid upon completion of the job. If an invoice remains unpaid for more than 30 days, Ultimove reserves the right to charge a default interest rate of 10% per annum, calculated daily, on the outstanding balance. Unpaid accounts will be referred to a debt collection agency and/or legal counsel. The Client is strictly liable for all additional costs incurred by Ultimove in recovering the debt, including debt collector fees, administrative time, and legal costs on an indemnity basis.

3.2. Access: The Client must ensure clear and safe access to both the pick-up and drop-off locations.

3.3. Prohibited Goods: The Client must not submit any dangerous, toxic, flammable, explosive, or illegal goods (e.g., gas cylinders, paint thinners, firearms). Ultimove reserves the right to refuse transport of such items without penalty.

4.2. Surcharges: Specialty items and significant stair access might incur specific item/stair surcharges in addition to the hourly rate and might be refused by our team.

4.3. Refusal of Items: Ultimove reserves the right to refuse to move un-declared heavy or oversized items on the day of the move if they pose a safety risk to our staff or require specialized equipment not brought to the site.

5.1. Standard Coverage: Ultimove holds current Public Liability and Goods-in-Transit insurance.

5.2. Accidental Damage: Ultimove takes the utmost care with your belongings; however, we do not provide Accidental Damage insurance.

5.3. Third-Party Insurance: The Client is strictly responsible for arranging their own comprehensive third-party insurance for their goods if they require total coverage against accidental damage.

5.4. Owner-Packed Goods: Ultimove is not liable for damage to items packed by the Client inside boxes or containers.

5.5. Right of Lien: Ultimove reserves a general right of lien over all goods in our possession. If the Client fails to pay the final invoice, Ultimove may retain possession of the goods until full payment (including any storage fees incurred during the retention period and other costs incured) is cleared.

6.1. Cancellations Over 7 Days: Cancellations made more than 7 days prior to the originally scheduled move date will receive a full refund of the deposit.

6.2. Cancellations Within 7 Days: Cancellations made within 7 days of the scheduled move will result in the forfeiture of the deposit. This retained deposit represents a genuine pre-estimate of Ultimove's administrative costs and the loss of alternative bookings.

6.3. Late Cancellations (Under 48 Hours): Cancellations made less than 48 hours before the scheduled arrival time will incur a cancellation fee equal to the Minimum Booking Amount agreed upon at booking.

6.4. Date Changes: The Client may request a date change up to 48 hours before the scheduled move. Ultimove will make reasonable efforts to accommodate the request but does not guarantee availability for the requested new date.

6.5. Cancellations After a Date Change: If a booking date is successfully changed at the Client's request, the original deposit instantly becomes strictly non-refundable. If the Client subsequently cancels the rescheduled booking at any time, the deposit will be forfeited in full, regardless of how much notice is provided.

7.1. Traffic & Weather: Ultimove is not liable for delays caused by circumstances beyond our reasonable control, including heavy traffic, road closures, or severe weather. No guarantees are made for exact arrival times.

7.2. Truck Breakdowns: In the event of mechanical failure, Ultimove will make every effort to provide a replacement vehicle or reschedule at no additional cost. Ultimove is not liable for any third-party costs (e.g., lease extensions, accommodation) incurred by the Client due to this delay.

7.3. Subcontracting: Ultimove reserves the right to utilize thoroughly vetted, authorized subcontractors to perform the services when necessary.

8.1. Hire Pricing & Delivery: The hire price for Ultimove reusable plastic moving boxes is calculated on a weekly basis. This price includes one (1) initial delivery and one (1) final collection, factored by the agreed addresses and distances. Any additional delivery or pick-up requests will incur extra charges.

8.2. Condition & Cleaning: Plastic boxes and moving equipment are provided in clean, usable condition. The Client is required to keep the boxes in a safe condition and protect them from weather (e.g., rain) and neglect. If boxes are returned wet or extremely soiled/dirty, cleaning fees will be charged to the Client based on the time required to clean them.

8.3. Damage & Replacement Fees: The plastic boxes remain the property of Ultimove. Any boxes that are lost, stolen, or damaged beyond reuse will be charged to the Client at a flat replacement fee of $45.00 per box, deducted from the deposit or charged to the card on file.

8.4. Late Returns & Extended Hire: If the Client keeps the hired boxes for longer than the originally agreed hire period, automatic late fees will apply on a weekly basis until the boxes are returned or collected:

8.4.1. For 50 boxes or less: A flat fee of $50.00 per week.

8.4.2. For more than 50 boxes: A fee of $1.00 per box, per week.

9.1. Billing: Storage fees are billed monthly in advance. The Client must maintain a valid credit card on file for automatic billing.

9.2. Access & Delivery: The Client must provide at least 48 hours' written notice to request access to their stored goods or to schedule a delivery out of storage. Access and delivery are subject to the availability of Ultimove’s schedule, and immediate access upon request is not guaranteed.

9.3. Non-Payment & Access Denial: If storage fees remain unpaid for a period exceeding 30 days, Ultimove will deny the Client access to the stored goods until the account is brought up to date, including any late fees, administrative charges, or interest.

9.4. Disposal of Goods: After 90 days of continuous non-payment, Ultimove reserves the right to sell or dispose of the stored goods to recover the unpaid debt, operating strictly in accordance with the Storage Liens Act 1935 (NSW) (formerly the Warehousemen's Liens Act).

9.5. Insurance in Storage: Ultimove’s insurance does not cover goods while they are in long-term storage against events such as fire, flood, pests, or theft. The Client must arrange their own independent storage insurance.

This Agreement is governed by the laws of New South Wales, Australia. Any disputes arising from these terms shall be resolved exclusively in the courts of New South Wales.